Summary: Provides support for customers, Ecommerce Website Sales, and Territory Sales Managers. Handles a large volume of incoming calls and processes customer orders in an efficient and effective manner. Responsible for providing outstanding customer service to our clients and consumer base. Provides personal service and support for our incoming phone lines, processes customer orders, issues consumer RA Requests, and resolves conflict in an efficient and effective manner. Engages customers, enters/processes orders, resolves complaints, sends out marketing tools, and assists the sales team by performing the following duties:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Enters customer data into the Microsoft Office AX database. Inquires & interprets customer requirements and utilizes sound judgment to render decisions in the best interest of the company and our customer base.
Responsible for handling and processing high volume of Ecommerce calls from consumers, providing efficient and friendly service.
Maintains high levels of technical accuracy, productivity and conformity to company policies
Performs data entry of account information and order entry,
Promotes sales and cross sells product through special program offerings.
Provides support to our Inside and Outside Sales Team to maintain and grow existing business and develop new growth opportunities.
Responsible to maintain relationships and provide service to assigned accounts.
Required to exhibit good communication skills to handle customer complaints and answers general questions about services and products available.
Responsible to enforce and follow Company products, guidelines, services, procedures and policies.
Follows written and oral instructions.
Makes recommendations to improve efficiency of processes within the customer service department.
Effective at problem solving and assisting other customer service representatives.
Develops solutions and makes common sense decisions in the best interest of the company.
Must be a team player, highly organized, productive and maintain a professional appearance and respectful business like manner
Other duties as assigned.
High School Diploma, BA Business preferred; equivalent of 1-3 years relevant customer service experience
Proficient Working Knowledge of Microsoft Office, Excel, Outlook. Access, and Power Point. Advanced oral and written communication skills
email resume to: email@example.com; or call HR at 406-322-6030.